As long as the order hasn't shipped, we can remove an item and refund the difference to your original payment method. The refund shows on your statement within 3 to 5 business days.
Steps
- Email info@bjamil.com with the subject "Remove item — #BJ-XXXXX".
- Specify the item to remove (name + variant number from the invoice if visible).
- We confirm by email and process the refund the same day.
- You receive an updated invoice as a PDF.
Special cases
- Custom or engraved piece: if production has started, removal may not be possible or may carry a fee. We'll tell you before going ahead.
- One-of-a-kind in-stock piece: we put it back on sale, no charge to you.
- Order paid by bank transfer: refund goes back via Interac within 24 hours.
What to send us
- Order number
- Full name and email
- The item(s) to remove
Still need help?
Email info@bjamil.com or call (514) 270-7000. We'll help you decide whether removing makes sense or whether an exchange would be better.