How do I order an item that's out of stock or custom-made?

If the piece you want isn't in stock or is made on demand, we can often order it for you, build it custom, or source it through our suppliers. That's what we've been doing for 60 years.

How it works

  1. Write to us at info@bjamil.com or book a visit in store.
  2. We confirm availability, lead time, and exact price (taxes included).
  3. For custom pieces, a 30 to 50% deposit is required to start production.
  4. We send progress photos during the work.
  5. Once the piece is ready, we settle the balance and ship — or welcome you in store for the handover.

Typical lead times

  • Special order through a supplier: 1 to 3 weeks
  • Custom ring (wax, casting, setting): 4 to 6 weeks
  • Hand-signed piece by our master jeweller: 6 to 10 weeks depending on complexity

For engagements and anniversaries, plan ahead — we do our best work without last-minute pressure.

What we guarantee

  • Firm quote before any payment
  • Deposit refundable until production starts
  • Lifetime guarantee on pieces made in house
  • Insurance appraisal included on any piece above $2,500 CAD

What to send us

  • The style you want (reference photo if possible)
  • The metal and karat
  • The centre stone (type, carat, quality)
  • Budget and deadline
  • Your ring size if applicable

Still need help?

Email info@bjamil.com or call (514) 270-7000. For custom work, an in-store visit is almost always the best move.

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