Quick answer
Sorry about that. Send us a photo of what you received and your order number, and we will ship the correct piece right away with a prepaid return label for the wrong one. There is no cost to you for our error.
What to do
- Photograph the item you received, including any tags or certificate.
- Email us within 48 hours with the photos and your order number.
- We confirm the mix-up and ship the correct item, usually within 1–2 business days.
- Drop off the wrong item using the prepaid return label we send you.
What to have ready
- Order number
- Photo of the wrong item received
- Photo of the packing slip
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.