Quick answer
All Bijouterie Jamil shipments require an adult signature on delivery — it's how we keep your jewellery safe and insured. If you miss the first attempt, the carrier will leave a notice and try again the next business day, then hold the package at a nearby pickup point.
What to do
- Watch your tracking for the estimated delivery window — most carriers narrow it to a few hours the morning of.
- If you can't be home, redirect to a workplace or pickup location through the carrier's site.
- If you miss the first attempt, check the door notice — it tells you the next attempt date or pickup location.
- Bring a photo ID matching the order name when you pick it up.
What to have ready
- Order number
- Tracking number
- Photo ID matching the order
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.