Quick answer
If your order has not shipped yet, yes — contact us immediately and we will update the label. Once shipped, we can sometimes reroute through the carrier, but it depends on where the package is and may incur a fee.
What to do
- Contact us as soon as possible with your order number and the new address.
- If unshipped, we update the label at no cost.
- If shipped, we file a reroute request with the carrier — most carriers charge $15–$25 CAD for this.
- If reroute isn't possible, we wait for the package to return to us and reship to the new address.
What to have ready
- Order number
- Original and new shipping address
- Tracking number if already shipped
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.