Report an accessibility issue on bjamil.com

By Bijouterie Jamil

Quick answer : Bijouterie Jamil aims for WCAG 2.1 Level AA conformance on bjamil.com. If you hit an accessibility barrier (screen reader, contrast, keyboard navigation, captions), we want to know and we treat it as a priority fix.

How to report an issue

  • Email info@bjamil.com with the subject "Accessibility"
  • Describe the page and the barrier you encountered
  • Indicate the assistive technology you use (NVDA, JAWS, VoiceOver, TalkBack, etc.)
  • Mention your browser and operating system

Our commitment

  • Acknowledgement within 2 business days
  • Priority fixes for blocking barriers
  • Alternative service offered while we fix it (phone, email, in-store visit)

Still need help?

If the problem persists after these steps, email us at info@bjamil.com with the following information:

  • Your name and email
  • Your browser name and version (Chrome 124, Safari 17, etc.)
  • Your operating system (Windows 11, macOS, iOS, Android)
  • A screenshot or screen recording of the issue
  • The exact steps to reproduce the problem
  • The link (URL) of the affected page

Our team replies within 24 hours, Monday to Saturday.

Related articles

More items

Feedback

I left a public review — can you reply or follow up?

By Bijouterie Jamil

Quick answer Yes. If you posted a review on Google, Facebook, or elsewhere and you're expecting a follow-up, email us at info@bjamil.com with the review link and your order number. We reply within 1 business...
Feedback

How do I ask to speak with a manager or the owner?

By Bijouterie Jamil

Quick answer You can request an escalation at any time. Email info@bjamil.com with "escalation request" in the subject line, or ask for a manager in store or by phone. A manager will reply within 1...