Quick answer
We're sorry to hear your purchase isn't living up to expectations. Email info@bjamil.com with your order number and 1 to 2 photos, and we'll get back to you within 2 business days with a fix: workshop repair, exchange, or refund depending on the case.
What we need from you
- Order number
- Full name and email used at checkout
- Specific description of the issue (quality, fit, defect, doesn't match the description)
- 1 to 2 clear photos in good light
- If applicable, the piece in its original packaging
What we'll do
- A team member confirms receipt within 24 hours.
- One of our jewellers — often Nader, our master jeweller — reviews the photos and, if needed, invites you to the store for an in-person inspection.
- Based on the diagnosis, we offer: warranty repair, exchange for a comparable piece, or full refund per our policy.
- No charge to you if the defect is on our end.
Our commitments
All our new pieces are guaranteed against manufacturing defects. We take product complaints seriously — they help us fix what needs fixing, both with our suppliers and at the workshop.
When to escalate
If the proposed solution doesn't work for you, ask to speak with a manager. Your file will be reviewed, and if needed, sent up to Mr. Khazzoum, the owner.
Still need help?
Email info@bjamil.com or drop by the store with the piece in hand — that's often the fastest route.