Quick answer
We're sorry for the delay or confusion. Email info@bjamil.com with your order number and the date your refund was promised. We check the status with our payment processor and get back to you with a clear answer within 1 business day.
What we need from you
- Order number
- Full name and email used at checkout
- Date the refund was initiated or promised
- Original payment method (credit card, debit, transfer, cash)
- A screenshot of your bank statement if you have one
Typical timelines
- Credit card: 5 to 10 business days after we process it on our side
- Interac / e-transfer: 1 to 3 business days
- Cash in store: immediate
If you're past these windows, that's not normal and we'll investigate.
If the refund was denied
If we declined your refund request, we'll explain why in writing, referencing the policy applied. You have every right to push back. Ask for a manager review — your file will be re-examined in person.
When to escalate
If the response doesn't satisfy you, explicitly ask to speak with a manager. If after that step you're still not satisfied, your file goes to Mr. Khazzoum, the owner, who decides personally.
Still need help?
Email info@bjamil.com or come by the store with photo ID. For refunds, we can often check live.