Quick answer
First, check your refund confirmation email and your bank statement for the last 15 business days under "Bijouterie Jamil" or "BJAMIL". If you don't see it, email support@bjamil.com with your order number — we'll send the processor reference number so your bank can locate it.
Check these first
- Spam folder for our refund confirmation email
- Original payment method (not your current default card) — refunds always go back to the card used at checkout
- Statement date range: refunds can take 5–10 business days from our side, plus 3–5 business days for your bank to post
- Pending vs. posted — some banks show refunds as "pending" for several days
- PayPal balance if you paid with PayPal (it lands there, not on your card)
When to escalate
Contact us if: - More than 15 business days have passed since we confirmed inspection - You received a refund confirmation email but nothing on your statement - The refund went to a closed or expired card
What we'll do
- Pull the transaction reference from our payment processor (Stripe / Moneris)
- Send you the ARN (Acquirer Reference Number) — your bank can use this to locate the refund
- If the original card is closed, we'll arrange an Interac e-Transfer or store credit
What to have ready
- Order number
- Refund confirmation email (if received)
- Last 4 digits of the original card
- Bank statement showing the missing entry
Still need help?
Email support@bjamil.com — we treat missing-refund tickets as priority and reply within one business day.