Quick answer

We're sorry — that shouldn't happen. Email support@bjamil.com within 14 days of delivery with your order number and clear photos of the issue. We'll arrange a free insured pickup and either replace, repair or fully refund the piece, your call.

What counts as damaged or defective

• Broken or cracked stone
• Loose or missing stone in the setting
• Bent or broken band, prong, clasp or chain link
• Scratched or marked finish on a brand-new piece
• Wrong metal, size, finish or stone vs. your order
• Engraving error on our end

What to do

1. Stop wearing the piece to avoid losing a stone
2. Take photos: full piece, the damage close-up, the box, the packaging if it's torn
3. Email support@bjamil.com within 14 days of delivery with your order number, photos, and the resolution you'd like (replace / repair / refund)
4. We respond within 1 business day with a prepaid pickup or drop-off label
5. You ship the piece back in its original box
6. We diagnose within 2 business days and confirm the resolution
7. Replacement or repair ships in 5–14 business days; refunds in 5–10 business days

What to have ready

• Order number
• Multiple clear photos of the issue
• Photo of the original box and packaging
• Description of how/when you noticed the issue

Important

Don't try to repair the piece yourself or take it to another jeweller — that voids the warranty and we can't replace it. Bring it to us first.

Still need help?

This kind of ticket is our top priority. Email support@bjamil.com and we'll move fast.

Related

• Return label request
• Return packaging instructions
• Return refused or denied
• Custom or engraved return