Quick answer
We're sorry. That's not the standard we hold ourselves to. Email info@bjamil.com describing what happened, with the date and time if you can. Your message goes straight to management and you'll get a personal reply within 1 business day.
What we need from you
- Your full name and email
- Approximate date and time of the visit or call
- The channel: in store, phone, email, chat
- The team member's name if you know it (a description also helps)
- What happened in your own words — as detailed as you'd like
What we'll do
- Your message is read personally by a manager or by Mr. Khazzoum, the owner.
- We listen to your side, then speak with the team member involved to understand.
- We come back to you with an explanation, an apology if it's warranted, and a concrete next step: training, follow-up, or a goodwill gesture as appropriate.
- No customer should leave with a bad memory of a family business like ours.
Our commitments
Bijouterie Jamil is held to service standards passed down through two generations. When we make a mistake, we own it, we fix it, and we make sure it doesn't happen again.
When to escalate
If the manager's reply doesn't satisfy you, ask to speak directly with Mr. Khazzoum. He personally handles the most delicate service files.
Still need help?
Email info@bjamil.com or ask for a manager in store. You can also call and ask for management.