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Help Center · Bijouterie Jamil

How can we help?

Quick answers on orders, shipping, returns, payments and more. Can't find what you need? Our team is here.

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Browse by topic

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Orders & Checkout

Placing an order, modifying, cancelling, promo codes, confirmations.

20 articles

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Shipping & Delivery

Delivery times, tracking, fees, international shipping, lost packages.

21 articles

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Returns & Exchanges

Return policy, exchanges, refunds, custom and personalized items.

21 articles

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Payments & Billing

Payment methods, instalments, taxes, invoices, currencies.

15 articles

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Account & Profile

Create account, password, addresses, subscriptions, deletion.

10 articles

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Technical Support

Slow site, errors, cart issues, browsers, mobile problems.

13 articles

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Security & Fraud

Suspicious emails, phishing, account security, privacy.

7 articles

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Feedback & Complaints

Share feedback, file a complaint, suggestions, testimonials.

8 articles

Popular questions

What are delivery times in Quebec? Shipping Can I return an engagement ring? Returns How do I modify or cancel my order? Orders Do you offer instalment payments? Payments How do I track my package? Shipping I received a suspicious email — is it from you? Security

Didn't find your answer?

Our team typically replies within one business day. Mon–Wed 10 a.m.–6 p.m. · Thu–Fri 10 a.m.–7 p.m. · Sat 10 a.m.–5 p.m. · Sun closed.

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Email us

Online contact form. Attach photos and your order number when possible.

Contact form

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Masson Boutique

2816 rue Masson, Montréal — Rosemont. Main workshop.

514-522-2224

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Mont-Royal Boutique

1230 av. du Mont-Royal Est, Montréal — Plateau.

514-525-8047

Looking for expert advice (diamonds, gold, watches) instead? Visit our Expertise Hub.