Quick answer
You can request an escalation at any time. Email info@bjamil.com with "escalation request" in the subject line, or ask for a manager in store or by phone. A manager will reply within 1 business day.
Our escalation chain
- Advisor / service agent — first point of contact, resolves most cases.
- Manager — reviews the file if the first reply doesn't work for you. Reply within 1 business day.
- Owner (Mr. Khazzoum) — for files unresolved at step 2, or sensitive situations. Personal reply within 2 to 3 business days.
You don't have to go through every step if you'd rather speak with management directly. Just say so.
What we need from you
- Your full name and email
- Order number or case number if you have one
- Summary of the situation and what hasn't worked so far
- What resolution you're looking for — be direct, it helps us
What we'll do
- Acknowledgement within 4 hours (business days).
- The manager reads your full case history before calling you back.
- We talk it through with you — by phone, email, or in person, your preference.
- We propose a clear resolution with a timeline.
Our commitments
No escalation request is ignored. Bijouterie Jamil is a family business: management is accessible, and it's normal that you should be able to speak with the person who makes the call.
Still need help?
Email info@bjamil.com with "ESCALATION" in the subject line, or come by the store and ask for a manager.