Quick answer
Stay calm — we'll sort this out together. Change your password immediately, contact us at support@bjamil.com or (514) 875-4486, and watch your bank statements over the coming days. We'll lock the account if needed and review any recent orders.
Immediate steps
- Change your Bjamil password right now. Pick a unique password you don't reuse anywhere else.
- Also change your email password if it's the same combination or you suspect it's compromised too.
- Turn on two-factor authentication in your account if you haven't already.
- Check your recent orders in your account and flag any you don't recognize.
- Contact your bank to monitor the card on file.
Signs your account is compromised
- Confirmation emails for orders you didn't place
- Changes to your address or name in the account
- Login failure with your usual password
- Login notifications from an unfamiliar device or location
What we need
- Your full name
- Email address linked to the account
- Approximate date you noticed the issue
- Any suspicious orders you've identified
What we do
We check the account's login history, suspend any unshipped orders, and work with you to restore access safely. If a fraudulent order was placed, we handle it under our fraud protocol.
What we can't do
We can't recover a lost password — only the official reset process allows that. And we will never ask for your password by phone or email.
Still need help?
support@bjamil.com · (514) 875-4486