Quick answer For orders over $5,000 CAD, we apply enhanced verification and specialized delivery protocols. That includes identity confirmation, full-value insurance in transit, and signature-required delivery — often via a secured carrier. It's all for...

Quick answer Stay calm — we'll sort this out together. Change your password immediately, contact us at support@bjamil.com or (514) 875-4486, and watch your bank statements over the coming days. We'll lock the account if...

Quick answer Thank you for letting us know — that's exactly the right instinct. Forward the suspicious email to security@bjamil.com without clicking any links or opening any attachments. Our team will review it, and if...

Quick answer We take every fraud report very seriously. Contact us immediately at support@bjamil.com or (514) 875-4486. If the order hasn't shipped yet, we'll stop it right away and open an investigation. Also call your...

Quick answer Not a problem at all — it's very common, especially for gifts or office deliveries. We just ask for a quick verification to confirm the order is legitimate. Plan on 1 to 2...

Quick answer We only ask for ID when we need to confirm that the person placing the order is the actual cardholder. It's a protection against stolen-card fraud — which is common in fine jewellery....

Quick answer When an order is held for verification, that's actually good news: our system is protecting your payment and your identity. Reply to the verification email we sent with the requested details, and we'll...