Quick answer
We only ask for ID when we need to confirm that the person placing the order is the actual cardholder. It's a protection against stolen-card fraud — which is common in fine jewellery. Your documents are reviewed by our internal team and securely deleted after verification.
When we ask for it
- First order over $2,000 CAD
- Shipping address different from the billing address
- Card issued outside Canada
- Order flagged by our payment processor
Accepted documents
- Driver's licence (front only, licence number masked if you prefer)
- Passport (photo page)
- Quebec health insurance card (number masked)
- Citizenship or permanent resident card
You can mask any sensitive information (licence number, date of birth) as long as your name and photo remain visible.
How to send it safely
- Reply directly to the verification email we sent you.
- Attach a clear photo or PDF.
- Never send your ID through text message or social media.
What we do with it
Your document is reviewed only by an authorized member of our team, then deleted after validation. We don't keep copies beyond what's needed.
What we can't do
Without ID, we can't release a flagged order. It's a required step for orders our system has held.
Still need help?
Reach us at support@bjamil.com or (514) 875-4486. You're also welcome to bring your ID to the store in person — that's the fastest option.