Quick answer
We take every fraud report very seriously. Contact us immediately at support@bjamil.com or (514) 875-4486. If the order hasn't shipped yet, we'll stop it right away and open an investigation. Also call your bank to block the card.
Immediate steps
- Call your bank or card issuer to report the unauthorized transaction and block the card.
- Contact us with the details below — the sooner you reach out, the sooner we can hold the order.
- Change your passwords if you suspect your email or your Bjamil account has been compromised.
- Monitor your statements over the next few weeks.
Information to send us
- Order number (if it appears on the statement)
- Date and amount of the transaction
- Last 4 digits of the card
- Your name and email address
- Confirmation that you did not authorize the purchase
What we do next
Our team checks the order in our system immediately. If it hasn't shipped, we suspend it. We then work with your bank and our payment processor to reverse the transaction and issue a full refund.
What we can't do
We can't reverse a transaction directly with your bank — only your institution can do that. But we'll provide all the evidence needed to support your chargeback.
You're not alone in this
Card fraud is more common than people think. We handle every case quickly and discreetly. You will not be held responsible for a purchase you didn't make.
Still need help?
support@bjamil.com · (514) 875-4486 — Monday through Saturday.