Quick answer
Once your order ships, we email you a tracking link from Canada Post, Purolator, or FedEx, depending on the carrier we used. Click the link in that email, or paste your tracking number directly on the carrier's site. Most domestic orders update within 24 hours of shipping.
What to do
- Check your inbox (and spam folder) for an email titled "Your Bijouterie Jamil order has shipped."
- Click the tracking link, or copy the tracking number into canadapost.ca, purolator.com, or fedex.com.
- Allow up to 24 business hours after the email lands for the first scan to appear.
- If the tracking has not moved in 3 business days, reply to the shipping email so we can investigate.
What to have ready
- Your order number (starts with #BJ)
- The email used at checkout
- The tracking number if you have it
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.