Quick answer
If the link in your shipping email gives an error or shows no information, the most common cause is timing — carriers can take up to 24 hours to publish the first scan. Try again later, or paste the tracking number directly into the carrier's website.
What to do
- Wait at least 24 business hours after receiving the shipping confirmation.
- Copy the tracking number from the email and paste it into canadapost.ca, purolator.com, or fedex.com.
- Try a different browser or device — sometimes carrier links break in older email clients.
- If the number still returns no results after 48 hours, contact us and we will verify the label and re-issue if needed.
What to have ready
- Order number
- Tracking number from your shipping email
- A screenshot of the error if possible
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.