Quick answer
Don't panic — this resolves in most cases within 24–48 hours. Carriers occasionally scan a package as delivered before the actual drop-off, or leave it at a side door, with a neighbour, or at a building concierge. Check those spots first, then contact us if it doesn't surface.
What to do
- Look around your property: porch, side door, garage, mailroom, building lobby.
- Ask neighbours and household members if they accepted the package.
- Check with your building concierge or apartment manager.
- Wait 24 hours — many "early scan" packages arrive the next business day.
- If still missing, contact us with your order number and we will open a carrier investigation.
What to have ready
- Order number
- Tracking number
- Date the carrier marked it delivered
- Delivery address and any notes
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.