Quick answer

Every Bijouterie Jamil shipment is fully insured for its declared value. If a package is confirmed lost by the carrier, we replace the item or refund you in full — your call. The investigation usually takes 5–10 business days.

What to do

1. Contact us as soon as you suspect the package is lost (typically 5+ business days past ETA with no movement).
2. We open a formal investigation with Canada Post, Purolator, or FedEx on your behalf.
3. The carrier searches their network — usually 5 to 10 business days.
4. Once they confirm loss, we ship a replacement or issue a full refund within 2 business days.

What to have ready

• Order number
• Tracking number
• Shipping address used at checkout
• A short description of the issue

Still need help?

Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.

Related help articles

• My package arrived damaged — what should I do?
• The jewellery itself arrived damaged — can you fix or replace it?
• Tracking says delivered, but I don't have my package