Quick answer
Take photos right away — packaging and contents — before opening anything further. Email them to us within 48 hours of delivery and we will replace the item or refund you. All Bijouterie Jamil shipments are insured, so you are covered.
What to do
- Photograph the outer box from multiple angles, including any tears, dents, or carrier labels.
- Open carefully and photograph the inner packaging and the jewellery itself.
- Do not throw out the box or packing materials — the carrier may need to inspect them.
- Email the photos to us within 48 hours with your order number.
- We confirm next steps (replacement, repair, or refund) within 1 business day.
What to have ready
- Order number
- Photos of outer box, inner packaging, and item
- Tracking number
- Brief description of the damage
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.