Quick answer
Yes. If the piece arrived damaged in transit, we will repair or replace it at no cost to you. Send photos within 48 hours of delivery and we will guide you through the next step. For most engagement rings and chains, repair in our Montréal workshop is the fastest path.
What to do
- Photograph the damage clearly — close-up and from a few angles in good light.
- Email the photos and your order number within 48 hours of delivery.
- We assess and propose repair, replacement, or refund within 1 business day.
- If repair is the right call, we send a prepaid return label and complete the work in our workshop.
What to have ready
- Order number
- Clear photos of the damaged piece
- Description of when and how you noticed it
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.