Quick answer
Packages are returned to us when delivery fails (wrong address, no signature after multiple attempts, refused). Once it lands back at our Montréal store, we contact you to confirm the correct address and reship at no extra cost in most cases.
What to do
- Wait for the carrier to return the package — this can take 5–10 business days.
- We email you as soon as it arrives back at the store.
- Confirm the correct delivery address and any updates needed.
- We reship — usually free of charge for first-time delivery failures.
What to have ready
- Order number
- Tracking number
- Confirmed correct delivery address
Still need help?
Reach out via our contact form, chat with us on bjamil.com, or visit our Montréal store. Have your order number ready and we will sort it out within 1 business day.