Quick answer
No. Custom-made and engraved pieces are final sale and cannot be returned or exchanged. They're built to your specifications and can't be resold. The only exception is a manufacturing defect — we'll repair or replace those at no cost.
What counts as custom or engraved
- Any piece built from your own design or modified spec
- Bridge or solitaire builds with a stone you chose
- Engraved rings, pendants, lockets, watches
- Hand-engraved or laser-engraved pieces
- Made-to-order sizing in non-stock sizes
- Resized pieces (we did the resize at your request)
What we will do
- Defect or our error: free repair, remake or full refund
- Sizing issue on a custom ring: one free resize within 60 days if the engraving allows
- Stone loose at delivery: free secure setting, no questions
- Engraving typo we made: free re-engraving or full remake
What we can't do
- Refund a correctly engraved piece because of a change of mind
- Refund a custom build because the recipient doesn't love it
- Resize an engraved band that can't be sized without damaging the engraving
How to report a defect
- Email support@bjamil.com within 14 days of delivery with photos
- We'll diagnose within 1 business day and arrange a prepaid pickup
- Repair or replacement turnaround is typically 7–14 business days
What to have ready
- Order number
- Clear photos of the issue (multiple angles)
- Description of what's wrong
Still need help?
We stand behind every custom piece we make. If something's off, tell us — we'll make it right.