Quick answer
Don't worry — in most cases, only one charge will actually settle. When a payment fails or is retried at checkout, your bank often shows a temporary "authorization hold" that looks identical to the real charge. These holds usually drop off in 3 to 7 business days. If two real charges settle, we refund the duplicate immediately.
How to tell what you're looking at
- Pending / authorization hold — appears in your transaction list but hasn't cleared. These disappear on their own.
- Settled / posted charge — fully processed. If you see two of these for the same order, contact us.
- One settled + one pending — almost always resolves to a single charge once the pending one expires.
What to do
- Wait until the next business day and check whether the duplicate is still showing.
- Look at the order confirmation email — you should only have one order number.
- If two real charges have posted (not pending), contact us with the details below.
- We'll verify with our payment processor and issue a refund within 1–2 business days. The refund hits your card in 5–10 business days depending on your bank.
What to have ready
- Your order number
- Last 4 digits of the card
- Date and amount of each charge
- A screenshot of your card statement (mask the full card number)
Still need help?
Email info@bjamil.com with the screenshot and order number. We take duplicate-charge issues seriously and resolve them quickly. Please contact us before filing a chargeback — it's faster for both of us.