Quick answer
Yes — we welcome exchanges within 30 days of delivery for store credit toward any other piece in stock or a custom order. The item must be unworn, in original packaging with all certificates. Custom, engraved and final-sale pieces can't be exchanged.
What qualifies for exchange
- In-stock pieces returned unworn within 30 days
- Original box, certificates and pouches included
- Proof of purchase from Bijouterie Jamil
Exchange options
- Different size of the same piece (see size exchange)
- Different model at equal or greater value (you pay the difference)
- Store credit valid 24 months on anything we sell
How it works
- Email support@bjamil.com with your order number, the piece you have and what you'd like instead
- We confirm eligibility within 1 business day
- Ship the piece back insured to our Montréal store, or bring it in
- Once we inspect, we apply the value as store credit and process the new order
- If the new piece costs more, we send a payment link; if less, the balance stays as credit
What to have ready
- Order number
- Photo of the piece in its box
- The model or style you'd like to exchange into (link or SKU helps)
Still need help?
Not sure what you want yet? Book a free consultation in store and we'll help you find the right piece.