Quick answer
Yes — within 30 days of delivery, you can exchange any unworn, non-custom piece for store credit toward any other item we sell, in stock or made to order. If the new piece costs more, you pay the difference; if less, the balance stays as store credit valid 24 months.
What you can exchange into
- Any in-stock piece on bjamil.com
- A custom or made-to-order build (we'll quote the difference)
- A loose diamond or coloured stone
- A repair or restoration credit
- A future engagement ring deposit
How it works
- Email support@bjamil.com with your order number and what you'd like instead (link or SKU helps)
- We confirm eligibility and the value to be applied
- Ship the piece back insured or bring it in
- After inspection, we apply the credit and process the new order
- New piece ships once any balance is paid
What to have ready
- Order number
- Photo of the piece in its original box
- Link, SKU or description of the new piece
Important
The original piece must be unworn, in original packaging with all certificates and accessories. Engraved, custom and final-sale items cannot be exchanged.
Still need help?
Need ideas for the swap? Book a free consultation in store — we'll bring out options in your range.