Quick answer
We read every message. Email us at info@bjamil.com, drop by the store, or use the contact form on bjamil.com. Your feedback goes straight to management and you'll hear back within 1 to 2 business days.
What we'd like to know
Whether it's about a product, a recent purchase, the in-store experience, or the website, tell us what went well and what we could do better. The more specific, the more we can act on it.
- Your full name
- Order number (if applicable)
- Email used at checkout
- A few sentences describing your experience
What happens next
- We confirm we received your message within 24 hours (business days).
- A team member reads your feedback and routes it to the right person — sales, workshop, shipping, or management.
- If action is needed (a fix, a refund, a follow-up), we come back to you with a clear plan within 1 to 2 business days.
- If no action is needed, we thank you and keep your notes on file to improve.
When to escalate
If our reply doesn't satisfy you, you can always ask for the file to be reviewed by a manager, and then by Mr. Khazzoum, the owner. Just say "I'd like to speak with a manager" and your file is transferred the same day.
Still need help?
Email info@bjamil.com, call the store, or come see us at the counter in Montréal. We're happy to talk it through in person.