Quick answer
When an order is held for verification, that's actually good news: our system is protecting your payment and your identity. Reply to the verification email we sent with the requested details, and we'll release your order within 1 to 2 business days.
Why your order is on hold
Bijouterie Jamil verifies certain orders when our system flags something worth a closer look — billing address, unusual amount, first-time purchase, or a mismatch between the shipping address and the card on file. It's a standard step in fine jewellery, especially for higher-value pieces.
What we need from you
- Your order number (starts with BJM)
- Full name used at checkout
- Email address used at checkout
- A supporting document if requested (recent bank statement or government ID)
Steps to take
- Check your inbox (and spam folder) for our verification email.
- Reply directly to that email with the requested information.
- We review your file within 24 business hours.
- Once cleared, your order moves to fulfillment and you receive a shipping confirmation.
What we can't do
Without completed verification, we can't ship your order or make changes to it. That's a protection — for you and for us.
Still need help?
Email us at support@bjamil.com or call (514) 875-4486. Mention your order number and we'll move things along faster.