Quick answer

A declined payment almost always comes from your bank, not from us. The most common causes are an address that doesn't match, a daily spending limit, fraud protection on a high-value online purchase, or a typo in the card details. Trying once more with the correct billing address — or calling your bank to authorize the charge — usually fixes it.

Common reasons

1. Billing address mismatch — the address you typed doesn't match what your bank has on file
2. Daily limit reached — many banks cap online or international purchases per day
3. Fraud protection — large jewellery purchases often trigger an automatic hold
4. Expired card or wrong CVV — double-check the expiry and 3-digit code
5. Insufficient funds or available credit

What to try

1. Re-enter your card details slowly and confirm the billing address matches your bank statement exactly.
2. Try a different card or a digital wallet (Apple Pay, Google Pay, Shop Pay).
3. Call the number on the back of your card and tell your bank you're approving a purchase from "Bijouterie Jamil, Montréal."
4. Try Interac e-Transfer instead — we'll send instructions.

If you've tried twice and the payment still fails, stop and contact us before trying more times. Repeated attempts can lock your card.

What to have ready

• Your order number (if any)
• Last 4 digits of the card
• Screenshot of the error message
• Whether your bank sent you any text or email about the transaction

Still need help?

Email info@bjamil.com or call the store. We can send you a secure payment link or set up Interac e-Transfer instead.

Related

• Billing address mismatch
• Payment methods accepted
• Secure payment link request
• Duplicate charge