Quick answer : If the payment page (credit card, Apple Pay, Shop Pay) won't load or shows an error, your card has not been charged. No amount is taken until the order is confirmed.
Steps to try
- Refresh the page
- Try a different payment method (different card, Shop Pay, Apple Pay)
- Clear cache and try a private window
- Test on a different device
- Disable VPN if active
If you see multiple "pending" charges
- Failed attempts can appear as temporary holds on your statement
- They drop off automatically within 3 to 7 business days
Still need help?
If the problem persists after these steps, email us at info@bjamil.com with the following information:
- Your name and email
- Your browser name and version (Chrome 124, Safari 17, etc.)
- Your operating system (Windows 11, macOS, iOS, Android)
- A screenshot or screen recording of the issue
- The exact steps to reproduce the problem
- The link (URL) of the affected page
Our team replies within 24 hours, Monday to Saturday.