Quick answer
You have 14 days from delivery to return most in-stock pieces from bjamil.com. The item must be unworn, in original condition, with the box, pouch, certificates and any tags still attached. Custom, engraved and final-sale items can't be returned.
What qualifies
- In-stock jewellery in unworn condition
- Original packaging, certificates (GIA, IGI, appraisal) and accessories included
- Within 14 days of the delivery date shown by the carrier
- Proof of purchase from Bijouterie Jamil
What doesn't qualify
- Custom or made-to-order pieces
- Engraved items
- Worn, altered, sized or polished jewellery
- Final-sale and clearance items
- Earrings for pierced ears (hygiene)
How to start
- Email support@bjamil.com with your order number and a photo of the piece
- We'll confirm eligibility within 1 business day and send return instructions
- Ship the item back insured to our Montréal store
- Refund issues 5–10 business days after we inspect the piece
What to have ready
- Order number (starts with BJ-)
- Email used at checkout
- Reason for the return
- A clear photo of the item in its box
Still need help?
Not sure if your piece qualifies? Send us a quick photo and we'll tell you straight. Email support@bjamil.com or call the store during business hours.