Quick answer
If we refused a return, it's usually because of one of three things: the 14-day window passed, the piece shows signs of wear, or it's missing original packaging or certificates. Email support@bjamil.com with your order number — we'll explain exactly what we found and what your options are.
Common reasons returns get refused
- Past the 14-day window from delivery (or 30-day exchange window)
- Signs of wear: scratches, sizing marks, polishing residue, body oils
- Missing items: certificate, appraisal, branded box, pouch, warranty card
- Custom, engraved or final-sale piece (not eligible from the start)
- Damage in transit caused by under-insured or unpacked shipping
- No Return Authorization (RA) number issued before shipping
What to do next
- Email support@bjamil.com with your order number and the refusal notice
- We'll send photos of what we found and a detailed explanation
- If you disagree, send us your own photos taken before shipping plus the carrier receipt
- We review escalations within 2 business days
- If we maintain the refusal, we'll ship the piece back to you at no cost (insured)
What to have ready
- Order number
- Refusal email reference
- Any pre-shipping photos you took
- Shipping receipt with insurance value
Your options if refused
- We return the piece to you, free
- We offer a repair, polish or remake at a quoted cost
- Partial store credit may be possible case-by-case
Still need help?
We don't enjoy refusing returns — we'd rather find a path forward. Reply to the original email or write to support@bjamil.com.