Quick answer
We pay if the item arrived damaged, defective, or different from what you ordered. You pay if it's a change of mind, wrong size you ordered, or unwanted gift. Jewellery must always be shipped insured to its full value — that's a hard rule.
When Bijouterie Jamil pays
- Item arrived damaged or defective
- We shipped the wrong piece, size or finish
- Item doesn't match the description on bjamil.com
- First size exchange within 30 days (we cover one round trip)
In these cases, we email you a prepaid, insured Purolator or Canada Post label.
When you pay
- Change of mind
- You ordered the wrong size (after the first free size exchange)
- Unwanted gift return
- You preferred a different style
Expect $25–$80 CAD in Canada depending on declared value and destination, plus insurance. Always declare the full retail value at the counter — under-insured parcels will not be reimbursed if lost.
How to ship a return safely
- Use Purolator or Canada Post Xpresspost
- Declare the full retail value for insurance
- Hand to a counter agent (never drop in a mailbox)
- Keep the receipt until the refund is processed
- Send the tracking number to support@bjamil.com
What to have ready
- Order number
- Photos of the issue (if claiming damage)
- Shipping receipt with insurance value
- Tracking number
Still need help?
Not sure who covers your case? Email support@bjamil.com with your order number and reason — we'll confirm before you spend a dollar.