Quick answer
We've got you. Email info@bjamil.com with your order number and tracking number. We open a carrier investigation the same day and update you within 1 business day.
What we need from you
- Order number
- Tracking number (Canada Post, Purolator, or FedEx as the case may be)
- Expected delivery date
- Description of the issue: late, damaged package, wrong address, missed delivery, suspected theft
- Photos if the package or packaging is damaged
What we'll do
- Receipt confirmed within 24 hours.
- Our team contacts the carrier and files an official claim if needed.
- For higher-value pieces, we launch an insurance claim immediately — your purchase is covered.
- If the package is unrecoverable past the investigation window (usually 5 to 10 business days depending on the carrier), we offer a replacement or full refund.
Our commitments
All our shipments are insured and require a signature. We carry the transport risk — you don't have to fight the carrier alone.
When to escalate
If the investigation drags or you're not satisfied with the answer, ask to speak with a manager. For higher-value pieces, Mr. Khazzoum handles cases personally.
Still need help?
Email info@bjamil.com or call the store. For a tracked package, have the tracking number ready.