My delivery is late — what's going on?

Quick answer Most delays are short and resolve on their own within 1–3 business days. Weather, customs, and high-volume periods (December, Mother's Day, Valentine's) are the usual causes. If your tracking has not updated in...

My tracking link isn't working — what should I do?

Quick answer If the link in your shipping email gives an error or shows no information, the most common cause is timing — carriers can take up to 24 hours to publish the first scan....

How do I track my Bijouterie Jamil order?

Quick answer Once your order ships, we email you a tracking link from Canada Post, Purolator, or FedEx, depending on the carrier we used. Click the link in that email, or paste your tracking number...