Quick answer For orders shipped outside Canada, customs duties and import taxes are the buyer's responsibility and are collected by the carrier on delivery. For US customers, jewellery is generally duty-free under USMCA when accompanied...

Quick answer Yes. Choose expedited shipping at checkout for 1–2 business day delivery within Quebec and Ontario, or 2–3 business days elsewhere in Canada. For Montréal-area orders placed before noon on a business day, we...

Quick answer Shipping is free across Canada on all orders over $200 CAD. Below that, standard shipping is a flat $15 CAD. Expedited and international rates are calculated at checkout based on weight and destination....

Quick answer All Bijouterie Jamil shipments require an adult signature on delivery — it's how we keep your jewellery safe and insured. If you miss the first attempt, the carrier will leave a notice and...

Quick answer If your order has not shipped yet, we can add notes (e.g. "leave at side door", "buzz unit 4") on the label. Once it's in the carrier's hands, you'll need to manage instructions...

Quick answer Sorry about that. Send us a photo of what you received and your order number, and we will ship the correct piece right away with a prepaid return label for the wrong one....

Quick answer If a piece, certificate, box, or accessory is missing, contact us within 48 hours with your order number and a photo of what arrived. Some orders ship in multiple packages — we will...

Quick answer Yes. If the piece arrived damaged in transit, we will repair or replace it at no cost to you. Send photos within 48 hours of delivery and we will guide you through the...

Quick answer Take photos right away — packaging and contents — before opening anything further. Email them to us within 48 hours of delivery and we will replace the item or refund you. All Bijouterie...