Quick answer Email support@bjamil.com with your order number, the item you want to return and the reason. We'll confirm eligibility within 1 business day and send you packing and shipping instructions for our Montréal store....

Quick answer You have 14 days from delivery to return most in-stock pieces from bjamil.com. The item must be unworn, in original condition, with the box, pouch, certificates and any tags still attached. Custom, engraved...

Quick answer Yes — every Bijouterie Jamil shipment is fully insured for its declared value, at no extra cost to you. If a package is lost, stolen, or damaged in transit, we replace the item...

Quick answer Yes. By default, all Bijouterie Jamil shipments use plain outer packaging with no logos or jewellery markings — it looks like any other box. The Bijouterie Jamil branded gift packaging is on the...

Quick answer Sometimes we split an order to ship in-stock items right away while finishing a custom or made-to-order piece. You'll get a separate tracking number for each package, and there's no extra shipping cost...

Quick answer Packages are returned to us when delivery fails (wrong address, no signature after multiple attempts, refused). Once it lands back at our Montréal store, we contact you to confirm the correct address and...

Quick answer If your order has not shipped yet, yes — contact us immediately and we will update the label. Once shipped, we can sometimes reroute through the carrier, but it depends on where the...

Quick answer Yes. After your order ships, you can use Canada Post's FlexDelivery, Purolator's PuroPost, or FedEx Hold at Location to redirect your package to a pickup point. You'll need the tracking number and a...

Quick answer Address validation usually fails because of a small typo, a missing apartment number, or an unusual postal code format. Double-check the postal code and unit number, then try again. If it still fails,...