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Orders

How do I remove an item from my order?

By Bijouterie Jamil

How to remove an item from an unshipped order and get a partial refund.
Orders

Can I add an item to an order I already placed?

By Bijouterie Jamil

How to add a new item to an existing unshipped order.
Orders

How do I change the size or metal of an item I ordered?

By Bijouterie Jamil

How to change an item's options before it ships.
Orders

How do I update the billing information on an order?

By Bijouterie Jamil

How to update the billing address or contact details on an existing order.
Orders

How do I change my shipping address before the order ships?

By Bijouterie Jamil

How to update the shipping address before the order leaves our store.
Orders

I didn't get my order confirmation email

By Bijouterie Jamil

Where to look and how to get a copy if the email doesn't show up.
Orders

How do I know my order was received?

By Bijouterie Jamil

How to confirm an order went through and how to find your order number.
Orders

How do I apply a promo code at checkout?

By Bijouterie Jamil

How to enter a promo code and what to do if it's rejected.
Orders

My cart isn't working properly

By Bijouterie Jamil

Fixes for problems adding to cart, updating quantities, or items disappearing.