I see a duplicate charge on my card

Quick answer Don't worry — in most cases, only one charge will actually settle. When a payment fails or is retried at checkout, your bank often shows a temporary "authorization hold" that looks identical to...

My billing address doesn't match — what now?

Quick answer Your billing address must match the address your bank has on file for the card, character for character. If they don't match, the bank's anti-fraud system will block the charge — even if...

Apple Pay or Google Pay isn't working

Quick answer Digital wallets (Apple Pay, Google Pay, Shop Pay) only appear on supported devices and browsers, and they need a verified card already loaded in the wallet. If the button doesn't show up or...

I'm having a problem with PayPal at checkout

Quick answer PayPal isn't currently one of our default checkout options on bjamil.com. If you reached a PayPal screen through a wallet button and it failed, please switch to credit card, Apple Pay, Google Pay,...

Why was my payment declined?

Quick answer A declined payment almost always comes from your bank, not from us. The most common causes are an address that doesn't match, a daily spending limit, fraud protection on a high-value online purchase,...

What payment methods do you accept?

Quick answer At Bijouterie Jamil, you can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Interac e-Transfer. In-store, we also accept Interac debit and cash for smaller purchases. All prices...