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Orders

How do I get a copy of my invoice?

By Bijouterie Jamil

How to request an invoice, receipt, or proof of purchase for an order.
Orders

How do I get a gift receipt without prices?

By Bijouterie Jamil

How to request a proof of purchase without showing the price.
Orders

How do I add a gift message or special instructions?

By Bijouterie Jamil

How to add a note, request discreet packaging, or leave delivery instructions.
Orders

Can I combine two orders into one shipment?

By Bijouterie Jamil

How to merge two orders to save on shipping.
Orders

How do I cancel my order?

By Bijouterie Jamil

How to cancel an unshipped order and get a full refund.
Orders

How do I remove an item from my order?

By Bijouterie Jamil

How to remove an item from an unshipped order and get a partial refund.
Orders

Can I add an item to an order I already placed?

By Bijouterie Jamil

How to add a new item to an existing unshipped order.
Orders

How do I change the size or metal of an item I ordered?

By Bijouterie Jamil

How to change an item's options before it ships.
Orders

How do I update the billing information on an order?

By Bijouterie Jamil

How to update the billing address or contact details on an existing order.