Quick answer If we refused a return, it's usually because of one of three things: the 14-day window passed, the piece shows signs of wear, or it's missing original packaging or certificates. Email support@bjamil.com with...

Quick answer No. Custom-made and engraved pieces are final sale and cannot be returned or exchanged. They're built to your specifications and can't be resold. The only exception is a manufacturing defect — we'll repair...

Quick answer Sale items (regular discount, promotion) can be returned within 14 days under the standard policy. Final-sale items are not returnable or exchangeable — that's clearly marked on the product page and your receipt....

Quick answer Yes. Gift recipients can return eligible pieces within 14 days of delivery for store credit only (no cash refund to the recipient — that protects the gift-giver). The piece must be unworn, in...

Quick answer Yes — within 30 days of delivery, you can exchange any unworn, non-custom piece for store credit toward any other item we sell, in stock or made to order. If the new piece...

Quick answer For rings, bracelets and chains, we offer one free size exchange within 30 days of delivery. Most rings can also be resized in our Montréal workshop instead of exchanged. Custom and engraved pieces...

Quick answer Yes — we welcome exchanges within 30 days of delivery for store credit toward any other piece in stock or a custom order. The item must be unworn, in original packaging with all...

Quick answer Place the piece in its original Bijouterie Jamil box with the pouch, certificates and any tags. Put that box inside a sturdy outer carton with padding. Never write "jewellery" or "diamond" on the...

Quick answer For damaged, defective or incorrect items, yes — we'll email you a prepaid, fully insured return label. For change-of-mind returns, the customer covers return shipping (jewellery must be sent insured to its full...