Quick answer Yes — you can ask for store credit instead of a refund on any eligible return. Store credit is valid 24 months, applies to anything we sell (in stock or custom), and never...

Quick answer Yes, as long as you haven't shipped the piece yet. Email support@bjamil.com with your order number and the Return Authorization (RA) number we sent you, and we'll close out the return on our...

Quick answer Yes — you can return one or more pieces from a multi-item order while keeping the rest. The same eligibility rules apply (14-day window, unworn condition, original packaging) and the refund will be...

Quick answer We're sorry — that shouldn't happen. Email support@bjamil.com within 14 days of delivery with your order number and clear photos of the issue. We'll arrange a free insured pickup and either replace, repair...

Quick answer We pay if the item arrived damaged, defective, or different from what you ordered. You pay if it's a change of mind, wrong size you ordered, or unwanted gift. Jewellery must always be...

Quick answer Don't panic. Email support@bjamil.com immediately with your tracking number and shipping receipt. As long as you shipped the piece insured to its full value (which we always require), the carrier will compensate the...

Quick answer Email support@bjamil.com with your order number and the amount you expected versus the amount you received. We'll review the calculation within 1 business day and either explain the difference or correct it. Common...

Quick answer First, check your refund confirmation email and your bank statement for the last 15 business days under "Bijouterie Jamil" or "BJAMIL". If you don't see it, email support@bjamil.com with your order number —...

Quick answer Once we receive and inspect your return, we issue the refund within 5–10 business days to your original payment method. Your bank or card issuer may take an additional 3–5 business days to...