Quick answer Shipping is free across Canada on all orders over $200 CAD. Below that, standard shipping is a flat $15 CAD. Expedited and international rates are calculated at checkout based on weight and destination....

Quick answer All Bijouterie Jamil shipments require an adult signature on delivery — it's how we keep your jewellery safe and insured. If you miss the first attempt, the carrier will leave a notice and...

Quick answer If your order has not shipped yet, we can add notes (e.g. "leave at side door", "buzz unit 4") on the label. Once it's in the carrier's hands, you'll need to manage instructions...

Quick answer Sorry about that. Send us a photo of what you received and your order number, and we will ship the correct piece right away with a prepaid return label for the wrong one....

Quick answer If a piece, certificate, box, or accessory is missing, contact us within 48 hours with your order number and a photo of what arrived. Some orders ship in multiple packages — we will...

Quick answer Yes. If the piece arrived damaged in transit, we will repair or replace it at no cost to you. Send photos within 48 hours of delivery and we will guide you through the...

Quick answer Take photos right away — packaging and contents — before opening anything further. Email them to us within 48 hours of delivery and we will replace the item or refund you. All Bijouterie...

Quick answer Every Bijouterie Jamil shipment is fully insured for its declared value. If a package is confirmed lost by the carrier, we replace the item or refund you in full — your call. The...

Quick answer Don't panic — this resolves in most cases within 24–48 hours. Carriers occasionally scan a package as delivered before the actual drop-off, or leave it at a side door, with a neighbour, or...