Returns & Exchanges
Can I return my order, and how long do I have?6 Apr 2026
How do I start a return?6 Apr 2026
Can you send me a prepaid return label?6 Apr 2026
How should I pack my return?6 Apr 2026
Can I exchange my piece for something else?6 Apr 2026
How do I exchange a ring or chain for a different size?6 Apr 2026
Can I exchange my piece for a completely different item?6 Apr 2026
I received a Bijouterie Jamil piece as a gift — can I return it?6 Apr 2026
Can I return a sale or final-sale item?6 Apr 2026
Can I return a custom or engraved piece?6 Apr 2026
My return was refused — what do I do?6 Apr 2026
When will my refund be processed?6 Apr 2026
I haven't received my refund — what do I do?6 Apr 2026
My refund amount looks wrong — how do I get it corrected?6 Apr 2026
My return shipment is lost — what now?6 Apr 2026
Who pays the return shipping?6 Apr 2026
My item arrived damaged or defective — how do I get a replacement?6 Apr 2026
Can I return only some items from my order?6 Apr 2026
I changed my mind — can I cancel my return?6 Apr 2026
Can I get store credit instead of a refund?6 Apr 2026
Can you explain a part of your return policy?6 Apr 2026